My Answers to the Ask-Me-Anything (AMA) Questions!

It’s 2:00 a.m. and I have an absolutely wicked case of insomnia, so I decided to write up most of this blopost in the wee small hours of the morning, and answer the questions I received in my Ask Me Anything (AMA) blogpost.

You might find it interesting to see my recent daily blog statistics from WordPress. As you can see, there has been a slow but significant increase in my blog views and visitors within the past two weeks:

In the old days, last year, if I got over 500 views per day, I was quite happy. Now I am regularly getting over 500 views by noon, and well over 1,000 views per day! In the past week, I have even hit 1,200 views per day several times. The overwhelming majority of that traffic is my Second Life content, particularly my coverage of Second Life steals, deals, and freebies.

Despite this level of activity, you are still a rather quiet bunch: I only received three questions!


Andrew Heath asks me:

What features do you think Facebook needs to add to Facebook Horizons, to make it stand out to its rivals?

Well, Facebook has lots of money to throw around at things like advertising and programming talent. Facebook has also been buying up popular VR companies like Beat Saber, and will no doubt find ways to provide exclusive access to Facebook Horizon users, shutting out competing platforms who don’t have such deep pockets.

Facebook will ruthlessly use every tool and tactic at its disposal to ensure that Facebook Horizon stands out and gets attention. Expect massive news media coverage when the social VR platform does open its doors to the general public. Until then, they will be keeping a very tight lid on the alpha testing process, with very little information released.

Another point I want to make is that Facebook is not aiming at the traditional virtual world user community (the classic example being, of course, almost 17-year-old Second Life). Facebook is aiming Horizon at their social media users, the Facebook, Messenger, Instagram, and WhatsApp crowd, an estimated audience of over six billion individual accounts, which gives the company massive leverage.

Social Media Statistics as of February 2020 (source)

Whether they succeed at enticing these people to take the plunge into virtual reality remains to be seen, but sales of Oculus Quest in particular have been strong, despite supply chain problems due to the coronavirus pandemic. In fact, the coronavirus pandemic may give an advantage to Facebook, as millions of people around the world self-isolate at home and seek ways to interact and socialize in ways that feel more immersive than Discord, Zoom and Webex. The timing might be perfect.

However, your Facebook Horizon avatar will be clearly associated with your real-life profile, and you can bet that Facebook will advertise to you in a similar targeted fashion to what you now see in your Facebook social network feed. While this link to your real-life profile may well cut down on griefing, trolling, and harassment, it is also likely to be unappealing to many current metaverse platform users for exactly that same reason. I wrote more about it in an editorial here.


Chamberlain asks:

Has anybody had any commercial success with any of these ventures, other than Second Life?

Well, the only company that I know that’s generating a profit (and that’s because because I was extremely nosey, and I asked them) is ENGAGE, which seems to be doing quite well for itself in the educational social VR market. And, of course, Cryptovoxels is making enough money to enable its lead developer, Ben Nolan, to work on it full-time. The rest is a question mark. And that’s perfectly fine with me; metaverse-building companies are certainly under no obligation to tell me/us if they’re making money yet or not.

The key here seems to be: start small, grow organically and incrementally, and let things evolve and customers come to you. I do know that some social VR platforms and virtual worlds have seen an uptick in business because of the wholesale shift of things like conferences from the real world to the virtual world (in fact, one company I know is working lots of overtime dealing with all the extra business!).

From my vantage point, it seems pretty clear that the strategy of throwing years of software development work and millions of dollars of venture capital at platforms has not worked out well so far (e.g. High Fidelity, Sansar), mainly because the consumer market for virtual reality failed to ignite as predicted. However, the coronavirus pandemic is now a potential game-changer for a lot of metaverse-building companies. The longer the public health crisis lasts, and the more quarantines, lockdowns, and social distancing are imposed on restless populations, the more people will look at these platforms as a place to work, meet, rest, and play.

On the flip side, the mounting economic crisis will also cause some poorly-thought-out metaverse projects to fold due to lack of investment. I can see this happening for many of the start-ups in the blockchain-based virtual worlds, for example. Not the three front runners (Cryptovoxels, Decentraland, and Somnium Space), but the also-rans, many blockchain projects which seem to consist of nothing much more than: a white paper full of crypto-bafflegab; a .io website domain spouting senseless use cases; mystifying, vague promotional videos; and a tired Telegram group flogging a struggling ICO. Expect to see a lot of shutdowns in this market segment. Those who were lucky enough to get in at the right time might (might) make a tidy profit; the rest are doomed.

As for Sansar, I honestly fail to see how pursuing the exact same strategy that failed when they were owned by Linden Lab—a focus on live events to the exclusion of just about anything and everything else—will make the slightest bit of difference now that they are owned by Wookey, barring some miracle. I could very well be wrong; perhaps another year or two of runway, and Sansar will indeed take off in flight (my apologies for that rather mangled metaphor). But many of the world designers and builders who helped shape the early days of Sansar, and built many of their most popular worlds, now feel alienated by this pivot and have simply given up, migrating to benefit other platforms such as Sinespace. Many former Sansar users are now kicking the tires on Helios, a brand new social VR platform based on the Unreal game engine. Sansar’s loss is their gain.

Ironically, one or more of the three forks of the open-source High Fidelity code may yet take off in popularity, although there’s obviously still lots of work to do. However, there is an energy and enthusiasm I see taking place in these forks that is encouraging, and frankly infectious. I do wish these projects well, and I will follow them closely.


And finally, John has a longer comment and a question for me:

Not sure I have a question. But would very much like to say that the occasional glimpses into your ‘real self/world’ moments as opposed to the ‘virtual world’ moments/posts, are incredibly powerful and reassuring, reminding me that all of us are human, and these glimpses are what keep me coming back to your blog. They comfort me and reassure me. You are real. You are trying your best. And you help me (us) when you show us what is beyond the successful veneer of the top notch librarian/researcher. Just wanted to say thanks. Your blog is part of my morning ritual, along with the newspapers, and it is even more of a requirement now, in these difficult times. Oh yes, I might have a question. Can you keep this blog of yours going till the ol’ Internet fades?

Thank you for your kind words, John! I’m glad I can be a small part of your day.

I would like to thank, from the bottom of my heart, all my readers. Some of you have chosen to express your appreciation via my Patreon page, and that money now covers my blog hosting costs on WordPress, for which I am extremely grateful. Whether or not you are a Patreon supporter, your support means the world to me.

And yes, I do plan to keep this blog going as long as I can, and I’ve even thought a bit about having it archived in some way after I pass on, to create a sort of time capsule of an interesting era in social VR and virtual worlds. I am currently in the process of creating a will and a healthcare power of attorney, still waiting to hear back from the lawyer that my financial planner recommended. (I also plan on leaving many of my Second Life avatars to other people via my will. My lawyer is going to have a field day drawing up my will!)

In the interim, especially in these precarious days of pandemic, I will be writing up a detailed document to share with my friends and family, with all my accounts and passwords, making my wishes clear in the event of my untimely death. I will not leave you hanging!

But I don’t plan on going anywhere! I am just starting to hit my stride here.

Editorial: How the Coronavirus Pandemic Is Sending Me Running Back to Facebook

As you know, I am not a fan of the Facebook social network. In fact, my New Year’s resolution at the end of 2018 was to ask Facebook to delete all the data it had collected on me over 13 years, and quit Facebook.

Then, when it was announced that you will require an account on the Facebook social network to use the upcoming Facebook Horizon social VR platform, I reluctantly decided to rejoin. But I found that I had successfully broken my formerly powerful Facebook addiction. I befriended only six people, mostly close relatives. I would go for weeks, even months, between sign ins. I was no longer addicted to Facebook!

But unexpectedly, the coronavirus pandemic now has me running back into Facebook’s embrace.

Kicking the Facebook habit is hard…

What drew me back in were a couple of Facebook groups:

I also belong to a couple of Sinespace groups on Facebook, where I would cross-post sponsored blogposts.

I had installed the highly-recommended F.B. Purity browser extension to control a lot of Facebook’s annoying features, but I found it interfered with the We Got This group, so I landed up uninstalling it completely. And, of course, now that I have uninstalled Purity, Facebook now sends me reams and reams of friend suggestions…

And this morning, I finally threw up my hands, gave in, and started accepting friend suggestions (Facebook is scarily accurate in remembering who my friends and acquaintances were). I’m baaack

The fact remains that Facebook is tailor-made to keep track of all the loose connections in my life: family (including distant relatives), coworkers (many of whom are now working at home), and friends and acquaintances whom I rarely see in real life. This is now even more true with the imposition of social distancing policies and even lockdowns in places like Italy and California.

And, during a coronavirus pandemic, I am now willing to let Facebook strip-mine my data in order to make me feel more connected while I am maintaining social isolation in my apartment.

So, congratulations, Facebook: you win. For now.

Intolerance and Social Media

Today I had to ban the first troll from the official RyanSchultz.com Discord server, for posting racist and homophobic statements and then denying she had said anything wrong (i.e. gaslighting). I am getting truly fed up with the amount of hate and prejudice I am beginning to see on most social media, and I will not hesitate to pull out the banhammer if I see it erupt on my Discord. This person was banned and all her posts deleted.

My rules for the RyanSchultz.com Discord include the following statement which I essentially lifted verbatim from Linden Lab:

Intolerance: This server encourages social interactions between users across multiple countries. The use of derogatory or demeaning language or images based on race, ethnicity, gender, religion or sexual orientation is prohibited. Actions that marginalize, belittle, or defame users or groups are similarly prohibited. Hate speech of any kind is prohibited.

I have frankly had enough of the toxic stew that many social media platforms have become. I have left Facebook, and Google+ will soon shut down. I have, for own sanity, blocked Donald Trump on Twitter, and I am spending a lot less time there (although I do still cross-post my blogposts there, and I will continue to do so). I feel like taking a good, long vacation from all social media, except my blog and my Discord. I may just do that.

I think we all need to stop and think hard about this monster we have all had a part in creating and sustaining, and what kind of negative impact it is having on society. Some people feel they now have a platform to spread misinformation, lies, and hatred with impunity, and we must all do our part to stand up, call them on their bullshit, and put a stop to it.

UPDATED! Are YouTube Celebrities and BetterHelp.com Taking Advantage of Vulnerable People with Mental Health Issues?

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Photo by Claudia on Unsplash

Social media stars are the new superstar celebrities of our age. Their antics attract massive audiences, and companies sometimes use them to shill for their products and services (for a fee, of course, and often a hefty one).

The Atlantic magazine has just published an article that takes a critical look at how some YouTube livestreamers are using their celebrity to profit off their viewers’ vulnerability and depression, by collecting a per-person “finder’s fee” to refer them to a site called BetterHelp.com. (This service has also been advertising heavily on Reddit, among several other places on the internet.)

Titled YouTube Stars Are Being Accused of Profiting Off Fans’ Depression, the article states:

Some of YouTube’s biggest stars have found themselves embroiled in controversy over videos that critics say allow them to profit off fans struggling with depression.

Over the past year, mental health and burnout have become big topics in the YouTube community. Stars like Philip DeFranco and Shane Dawson have posted heartfelt videos about their struggles with depression, encouraging fans to get help with their own issues. At the end of each video, they promote an online counseling service called BetterHelp, and include a referral link that earns them money every time a fan clicks the link and signs up.

…For a starting fee of $35 a week, BetterHelp will match you with an online counselor who you can then speak to via text, phone, or video, theoretically making it easy for tech-savvy and time-strapped teens to get mental-health care. But some people who downloaded the app after being prompted to by their favorite YouTubers have claimed that it has far from helped them.

Eighty-six users have filed complaints about the app with the Better Business Bureau, a nonprofit aimed at holding businesses accountable for bad practices. In a Reddit thread, several users describe being charged excessive fees (likely due to the fact that they didn’t realize the plan they had purchased charged the full annual fee up front), and claim the counselors on the app were unresponsive, unhelpful, or refused them treatment.

As Polygon points out, BetterHelp’s terms of service state that the company can’t guarantee a qualified professional. “We do not control the quality of the Counselor Services and we do not determine whether any Counselor is qualified to provide any specific service as well as whether a Counselor is categorized correctly or matched correctly to you,” the terms of service read. “The Counselor Services are not a complete substitute for a face-to-face examination and/or session by a licensed qualified professional.”

It’s a growing firestorm of controversy, and some YouTubers who have promoted BetterHelp.com are beginning to feel the backlash:

YouTubers, sensitive to the growing backlash from their fans, have nearly all put their partnership with BetterHelp on hold after others on YouTube began calling them out. In one of her videos, the YouTuber Deschroma, who had never endorsed the app previously, said she “couldn’t in good conscience” recommend the app to others. The YouTube channel Memeology 101 produced a nine-part series on the scandal, calling it “one of the biggest cons pulled by YouTubers in 2018.” PewDiePie, one of the biggest YouTubers on the platform, has denounced the app and the YouTubers promoting it, saying in his own video, “BetterHelp turns out to be … even worse than what I thought.”

On Monday, the YouTuber Boogie2988 posted a 12-minute mea culpa video, apologizing to his 4.5 million subscribers. “Here’s where I really screwed up: I didn’t read the terms of service for myself. I trusted the other YouTubers that were advertising it. And maybe that’s not something I should do moving forward,” he said. He also announced that he’d be donating all the profits he had made through the partnership to the National Suicide Prevention Lifeline and St. Jude Children’s Research Hospital.

But YouTubers rely on trust and authenticity to grow their audience, and even an implication that they might be trying to sell a subpar product or service can damage the relationship they have with their fans. “I really wish big youtubers would stop pushing BetterHelp, its a scam and the fact they’re (youtubers) making money off of exploiting mental illness makes me sick,” one fan tweeted. “fyi the therapy service ‘betterhelp’ that youtubers like shane & h3h3 are advertising is a scam & they’re paying these youtubers loads & they’re capitalising ur depression,” another said.

“Why do youtubers shove shit in our face like #betterhelp #freeiphones and stuff without trying it first or doing research?” a fan said today. “I’ve lost respect for some due to this better help crap. We’re not dollar signs. We are supporters.”

Here’s the PewDiePie video mentioned above (it’s quite good):

And here is a YouTube playlist of the Memology 101 video series (also mentioned above), titled Why YouTubers Are DepressedThe series is now up to eleven episodes, and it worth watching, just to get the whole story! It’s quite damning.

As a mental health consumer myself, who has struggled with a chronic form of clinical depression for many years, I can understand the appeal of an online chat service that offers to connect you to a trained and caring professional. But BetterHelp.com goes out their way to warn users in its Our Client Terms & Conditions that:

  1. The Counselors and Counselor Services
  • The Counselors are neither our employees nor agents nor representatives. Furthermore, we assume no responsibility for any act, omission or doing of any Counselor.
  • We make no representation or warranty whatsoever as to the willingness or ability of a Counselor to give advice.
  • We make no representation or warranty whatsoever as to whether you will find the Counselor Services relevant, useful, correct, relevant, satisfactory or suitable to your needs.
  • We do not control the quality of the Counselor Services and we do not determine whether any Counselor is qualified to provide any specific service as well as whether a Counselor is categorized correctly or matched correctly to you…
  1. Use of the Platform
    • You agree, confirm and acknowledge that although the Counselor may provide the Counselor Services through the Platform, we cannot assess whether the use of the Counselor, the Counselor Services or the Platform is right and suitable for your needs. THE PLATFORM DOES NOT INCLUDE THE PROVISION OF MEDICAL CARE, MENTAL HEALTH SERVICES, OR OTHER PROFESSIONAL SERVICES BY US. As operators of the Platform, our role is strictly limited to facilitating the communication between you and the Counselor and to enable the provision of the Counselor Services. It is up to you to consider and decide whether these services are appropriate for you or not.
    • You agree, confirm and acknowledge that you are aware of the fact that the Counselor Services are not a complete substitute for a face-to-face examination and/or session by a licensed qualified professional. You should never rely on or make health or well-being decisions which are primarily based on information provided as part of the Counselor Services. Furthermore, we strongly recommend that you will consider seeking advice by having an in-person appointment with a licensed and qualified professional. Never disregard, avoid, or delay in obtaining medical advice from your doctor or other qualified healthcare counselor, by face-to-face appointment, because of information or advice you received through the Platform.
    • THE PLATFORM IS NOT INTENDED FOR DIAGNOSIS, INCLUDING INFORMATION REGARDING WHICH DRUGS OR TREATMENT THAT MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED THROUGH THE PLAFORM.
    • You are advised to exercise a high level of care and caution in the use of the Platform and the Counselor services.
    • IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING TO TAKE ACTIONS THAT MAY CAUSE HARM TO YOU OR TO OTHERS OR IF YOU FEEL THAT OR ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL THE EMERGENCY SERVICE NUMBER (911 IN THE US) AND NOTIFY THE RELEVANT AUTHORITIES. YOU ACKNOWLEDGE, CONFIRM AND AGREE THAT THE PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THAT YOU MUST NOT USE THE PLATFORM IN ANY OF THE AFOREMENTIONED CASES.

Which is the most cover-your-ass, weaselly-legalese statement I’ve seen in quite some time. Essentially, BetterHelp.com is not taking responsibility for anything that happens to you from using their service.

So, BetterHelp.com “do[es] not control the quality of the Counselor Services and…do[es] not determine whether any Counselor is qualified to provide any specific service”, eh? That one statement is enough to put me off that service completely. They don’t even bother to vet the counsellors they connect you with? That’s just complete bullshit.

There are two lessons here. The first lesson is that you should take what anybody on social media tells you with a grain of salt. Ask yourself: What’s their agenda? What are they selling? (Watch the Memology 101 video series from the beginning.)

And the second lesson here? That lesson is to very carefully read the Terms of Service of any online counselling service you are considering spending any of your hard-earned money on. In my opinion, you’d be much better off getting a referral to a real-life, qualified specialist through your family doctor, local clinic, or your community services department.

If you are currently experiencing a mental health or addictions related crisis:

If you are not in crisis, but still need help, here are some other good places to get started:

When you absolutely need someone to talk to online, one of the best places to try is The KindVoice subReddit and Discord channel, both of which are staffed by volunteers:

“Sometimes we need to hear a human voice on the other end of the line telling us that everything’s going to be ok. This subreddit is for people that aren’t in a suicidal crisis, but feel depressed, alone, or want someone to talk to.”

A similar service is called The Haven, another Discord channel for people who need someone to talk to. Both Kind Voice and The Haven are free, volunteer-run services.

Whatever you do, don’t give up. NEVER. Give. Up!


UPDATE Oct. 16th: I have included a professional lawyer’s opinion on BetterHelp.com. This video is by Lior Leser, who specializes in technology, internet and software law:

Here’s Lior in a longer, hour-and-a-half interview with another YouTuber, talking about all this in much more detail:

SECOND UPDATE Feb. 21st, 2019: Alon Matas, the founder of BetterHelp.com actually posted to Medium about this whole controversy, saying:

So, are we perfect?

No, we’re not. First, there was the issue of the disclaimer in the Terms and Conditions about our limited liability in ensuring counselor’s licensure. Yes, it’s standard legalese, and a similar disclaimer can be found — almost word for word — in the Terms and Conditions of many similar platforms. But it’s also possible to see how this can make someone feel uncomfortable. Besides, with our rigorous vetting process, it’s simply unnecessary. Therefore, we decided to update the Terms and Conditions, and on October 4 we removed this disclaimer altogether.

There are more details about the updated Terms and Conditions here.