Editorial: Linden Lab Needs to Step Up Their Game

It’s very easy to get certain statistics about Sansar. For example, we know from the Sansar Atlas page that there are currently 790 published experiences (which does not include those whose creators have chosen to keep their URLs private). We also know that there are 6,180 listings of products in the Sansar Store.

There are other statistics which Linden Lab knows, but isn’t sharing (yet, or maybe ever). One of them is the number of user accounts which have been created in Sansar. How many people have come and visited, at least once? Even more importantly, how many of them have stayed?

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(Photo by Matt Cannon on Unsplash)

Sansar is beautiful, but it can also be a lonely place. Yes, there’s now an Upcoming Events listing on the main Atlas page, and there are some regularly scheduled events like Atlas Hopping, where you can meet up with other Sansarians. But it’s still very quiet.

Should we be worried? Is Sansar a flop, a failure, as some people in Second Life attest?

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(Photo by Ben White on Unsplash)

Hardly. Remember, the doors have only been open to the public in Sansar for four months—not even a full four months yet. I’m sure there were a flood of curious SL sightseers who came, kicked the tires, declared themselves dissatisfied, and then left (which obviously doesn’t help the positive word-of-mouth that Sansar needs).

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(Photo by Ryan Schultz, taken on Sansar’s Opening Day, July 31st, 2017)

Let’s take a look at some other virtual worlds which opened their doors to the public well before Sansar did. VRChat launched on Steam Early Access in February 2017 and AltspaceVR launched its initial product in May 2015. Both have had a  good head start over Sansar, and (arguably) both have a higher number of regular users. In fact, the main fireplace meeting areas in both VR-capable virtual worlds can become quite busy! (By the way, it is interesting that not one, but two, virtual worlds have main meeting points centred on that most primitive of gathering spaces, the campfire.)

High Fidelity, which could be seen as Sansar’s closest competitor, has been in open beta since April 2016, another big head start over Sansar. Again, it’s very hard to tell how many people HiFi has attracted, but events that I have attended there have been popular. Whether they are attracting (or keeping) more people than Sansar is open to debate.

One feature that High Fidelity does have, and which Linden Lab needs to add to Sansar as soon as possible, is the ability to tell from the Sansar Atlas listing how many avatars are present in each experience. A very simple, elegant, and useful solution to the problem of avatars finding other avatars in-world. This should be bumped to the top of Linden Lab’s to-do list, if it isn’t there already.

The key here, and the area in which Linden Lab needs to step up their game, is PROMOTION. I’m still not convinced that Linden Lab is doing everything that they could be to promote Sansar, especially compared to all the press that competitors like High Fidelity, VRChat, and especially AltspaceVR get. Obviously, Linden Lab is hoping that its users will be its best ambassadors, but they can’t (and shouldn’t) rely just on that good-will.

High Fidelity has launched a few self-promotional livestream broadcast shows, like the JimJamz Show and LIVE in High Fidelity with Michelle Osorio. Yes, I know, they’re cheesy, but the fact is, High Fidelity is not waiting for users to do them, they are going out and doing it themselves! Linden Lab needs to think about launching a program or two of their own, as well as encouraging users to launch their own programs, by creating tools such as High Fidelity’s Spectator Camera. HiFi had a well-attended film festival where people submitted entries made with the Spectator Camera. Why can’t we have a video camera tool in Sansar? Another high-priority item for the to-do list.

We need more contests, like the recently-completed Best Props and Sansar’s Scariest Contests.  And instead of having just one grand prize winner, split the pot into a number of smaller prizes (2nd, 3rd, 4th, 5th, etc.), which will encourage rather than discourage people to enter. (There are many smaller creators who probably felt they never had a chance to win the awesome grand prize for Sansar’s Scariest, and never bothered to enter in the first place.)

And, controversially, Linden Lab needs to encourage more creators to come on-board. Yes, that includes the “big guys” like TurboSquid. The more items in the Sansar Store, the easier it will be for relative novices to come in and build the kind of environments that will, in turn, bring in other users. We need more Jo Yardleys building more 1920s Berlin-type sims in Sansar!

Another area where Linden Lab could possibly do some more work is working with the creators of such easy-to-use content 3-D creation tools as Microsoft Paint 3D and Google Blocks to make it as easy as possible for people to create their own content for Sansar. The process for “prim building” in Sansar, using these sorts of external tools, is still too complicated for many novice users. In my opinion, Linden Lab should seek to actively work with other companies like Google and Microsoft to streamline and simplify the necessary workflow as much as possible.

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(Photo by sasint on Pixabay)

Linden Lab has done a fabulous job so far to bring Sansar to the point where it is right now, and Ebbe and his team should be thanked. But they can’t rest on their laurels. The battle for the metaverse of the future is just getting started! It’s going to be a competitive market, with losers as well as winners. And there is more, a lot more, that Linden Lab could be doing to promote their Sansar brand in the meantime.

UPDATE Nov. 27th: I just wanted to add a few more thoughts.

What with the announcements for HTC’s Driftwood and Amazon Sumerian, the whole social VR space is starting to get very crowded. Some of these competitors have deeper pockets than Linden Lab. The point I am making in this editorial blogpost is that it is going to be a very competitive market for social virtual worlds, and Linden Lab needs to step up their game when it comes to promotion. I understand those people who say that LL might want to wait until Sansar is more feature-rich. But they absolutely cannot drop the ball in this area. They can’t afford to be outflanked by worlds such as VRChat and AltspaceVR, which are getting a lot more press lately. Arguably, AltspaceVR is getting press for the wrong reasons (its fall and saving by Microsoft), but you go there and it’s busy. So is VRChat. They must be doing something right, and LL needs to study what they are doing, and how to do it themselves. Second Life succeeded because they had no effective competition at the time (2003-2008). This is NOT the case today. Put simply, “build it and they will come” worked for Second Life. Linden Lab CANNOT assume that it will work a second time for Sansar.

 

Pick of the Day: Christmas Night

As of today, it’s less than a month until Christmas Day! Seasonal events are in full swing over at Second Life, so I thought I’d check the Sansar Atlas to see what Christmas experiences were there. One of them is Christmas Night, by Aude Adored, owner of the Poisoned Diamond store in SL. She writes in her description:

Christmas is here. No one should have to spend the christmas night alone, so this is the place for everyone who wants to celebrate and make new friends.

This is a warm and inviting experience, dimly lit with Christmas lights and a collection of white pillar candles in the fireplace. Stockings are hung on the mantle.

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This is a lovingly-created space, and I hope that it will be used as Aude intended: for people to gather and enjoy each other’s company over the holidays, which can be a lonely time for many people.

Atlas Hopping with Drax, Episode 14!

Can you believe it’s been FOURTEEN episodes already? Unfortunately, Strawberry Singh could not join us today, but Drax was his usual genial (and loquacious) self as host!

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Today, we gathered at 114 Harvest (see the picture above), and we visited the following Sansar experiences:

Here’s a few shots of us exploring Minimalisms:

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Unfortunately, I crashed out of Sansar twice while playing soccer at the 5-A-Side Soccer Stadium, so my Atlas Hopping journey ended earlier than planned!

Note that Daisy Gator (well-known from Second Life, wearing the gator head) joined us today! Also, one of the people who joined our Atlas Hopping today was Amr, who was connecting from Egypt!

Here is Drax’s livestream of today’s event:

Pick of the Day: Creator Academy: The Hall of Materials

Like Learn to Create Materials, an experience I highlighted back on Sept. 13th, the new Creator Academy: The Hall of Materials experience by Sansar Studios seeks to educate rather than entertain (although the following promotional video tries to do both!):

The Creator Academy is a place for you to learn about rendering materials, and audio and physics materials. There are examples of all these types of materials, and interactive exhibits where you can press buttons to try out different combinations of materials and see what they look like.

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The Hall is well-designed, although I did find that the shiny, metallic finish of the grey metal plaques describing each display made reading the white lettering a little difficult at times (see picture below for an example). A higher-contrast text display (simple black lettering on a white panel) would make things easier for people with visual difficulties to read everything easily. I understand why they wanted to make it look “cool” and metallic, but I think this was a poor design choice. Many people who use and advocate virtual worlds have some sort of real-life disability. From the very beginning, Sansar needs to incorporate well-thought-out design features for people with accessibility issues.

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Another problem I had with this experience, when I visited it a second time using a less-powerful desktop computer in desktop (non-VR) mode, is that the video displays demonstrating media surfaces would not play. I have noticed that Agustine had posted a bug report to the Sansar community forums about this particular issue, and I wonder how many other people cannot get video to play properly on media surfaces in Sansar. (As far as I know, Agustine is still having this problem, and it has not yet been fixed.)

The interactive displays, such as this one which demonstrates the effect of different values of PBR metalness and roughness values, have buttons which you are supposed to press in order to see what they look like on the mesh object.

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I found that I could not get the buttons to work at all in desktop mode. When I was in a VR headset, most of the time I could not select the buttons either. Even worse, when I moved too close to the panel, it automatically selected a button from the bottom row! Based on my experiences and frustrations with these panels over several different visits to this experience over several days, this feature definitely needs work. Or perhaps some better visual instructions. (I was able to get the different buttons to work on my very first visit in a VR headset, but no matter what I did, I have been unable to repeat that success on subsequent visits.)

At the rear of the hall is a circular room with floor panels that demonstrate the effects of various physical audio materials in Sansar, which affects sounds like footsteps and reverb. The panels are for sand, ceramic, glass, carpet, dirt, brick, concrete, plaster, rock, gravel, grass, metal, water, wood, and snow (just in time for the Christmas experiences!).

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I particularly like the glowing “dust motes” that circulate over the panels. It’s obvious that a lot of design thought and work went into this experience. However, the bugs and issues I encountered can make it a very frustrating exercise. Linden Lab needs to work on this one a bit more, in my opinion.